We have a 48 Hour return policy, which means you have 1 Day after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unless local, we do not do exchanges at this time.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We ship with USPS priority flat rate shipping. It is the most financially reasonable ways to ship a candle versus doing so by weight. We recommend checking out our shipping rates section to maximize how many candles can be shipped per flat rate price.
For any damages due to shipping, please contact us. We will require photos of the damage. A claim will be opened with USPS from there.